Refunds and cancellation
The baseline for every product. Where a product's own terms are more generous, the product's terms apply.
Cancelling
You can cancel a subscription at any time from the product's billing settings, or by emailing the product's support address. Cancellation takes effect at the end of the current billing period and you keep access until then. We do not require a phone call, a form, or a reason.
Refunds
Monthly plans are not refunded for partial months. Annual plans may be refunded pro rata for unused whole months if you cancel within the first thirty days. Per-unit charges (messages sent, documents completed, listings published) are for services already rendered and are not refunded, except where the service failed and we could not remedy it.
Free trials
Where a product offers a trial that takes a card, you are not charged until the trial ends, and cancelling before then costs nothing. We send a reminder before the first charge.
Mistakes
If we bill you incorrectly we refund the difference promptly and without argument. If you believe a charge is wrong, write to the product's support address with the invoice number.
Disputes
Please contact us before disputing a charge with your card issuer; it is faster for you and cheaper for everyone. We respond to billing questions within two business days.
Client work
Payment terms for client engagements are set out in the written agreement for that engagement and take precedence over this page.