An AI agent that answers business texts and knows when to hand off
Trigger-based scenarios that reply, qualify, book and escalate inside a shared team inbox.
Own productReal estate, legal, healthcare2026
The problem
Small teams doing high-volume outbound texting were missing the replies. A listing alert goes to five hundred people; forty answer within an hour; two agents are on the phone. The replies that mattered were being answered the next day.
What we built
- 01Scenario builder: trigger, allowed actions, escalation rules, working hours
- 02An agent that reads the thread, replies in the team voice, and books into a calendar
- 03Escalation into the shared inbox with the full context when a person is needed
- 04Credit-based metering so AI replies are priced per message, not per seat
- 05Carrier registration, consent and opt-out handling built into every campaign
What changed
- Replies answered in under a second instead of the next morning
- Agents see only the conversations that needed a person
- The same scenarios now power intake for law firms and clinics
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